Your Guide to....
Understanding How Executive Branding, Storytelling, and Strategic Services Work.
Your Questions Answered
✔ What is executive branding, and why does it matter? Executive branding is the
process of refining your professional presence, messaging, and industry influence to strengthen credibility and career growth. It ensures that you’re seen, heard, and respected In leadership circles.
✔ What industries do you specialize in? We craft branding strategies across corporate leadership, entrepreneurship, consulting, academia, and creative industries. However, storytelling and executive messaging techniques can be customized for any field.
✔ How do I get started with your services? Simply submit an inquiry form to request a service, use the contact page, or email csninamarie@gmail.com. You’ll receive a customized proposal outlining service options and pricing.
PAYMENT & POLICIES
✔ What payment methods do you accept? We accept Zelle and Cash (for local clients). Full details are outlined in the Client Service Agreement.
✔ Do you require a deposit? Yes! A non-refundable 50% deposit is required to initiate services, with the remaining balance due upon completion.
✔ Are refunds available if I change my mind? Due to the nature of branding and custom content development, refunds are only available in limited circumstances as outlined in the revision & cancellation policy.
REVISIONS & EDITING
✔ Can I request revisions on my branding materials? Yes! Minor refinements can be requested within three business days of delivery. Major changes may incur an additional fee depending on the complexity.
✔ How do I provide feedback on drafts? Clients can send structured feedback via email or schedule a brief consultation for clarification.
✔ What happens if I want to completely change my branding direction mid-project? Brand repositioning requires an additional consultation and updated pricing, as major changes impact project scope.
SOCIAL MEDIA BRANDING & VISIBILITY
✔ Can I book a one-time social media branding consultation instead of a full package? Yes! A standalone coaching session is available for clients who only need expert guidance before managing their own branding strategy.
✔ How involved am I in the branding process? Your participation ensures authenticity and alignment with your vision! You provide core insights, and we refine them into a structured, compelling executive brand.
✔ What if I already have a social media presence—do I still need branding assistance? Absolutely! Even if you’re active online, your branding and messaging may need strategic refinement to ensure strong engagement and visibility.
Client Payment Policy – Transparent & Professional Guidelines
✔ Deposit Requirement: A 50% non-refundable deposit secures service initiation.
✔Balance Due Policy: Remaining payment is required before final delivery of
completed assets.
✔ Accepted Payment Methods: Secure transactions via PayPal,Stripe, ACH, or Credit/Debit Card.
✔ Rush Fee Add-On: Expedited projects incuran additional fee, calculated per urgency level.
✔ Cancellation & Refunds: Once work begins, refunds are not available, but service credits may apply in certain cases.
✔ Mid-Project Adjustments: Any additional requests outside agreed scope will require
a formal price adjustment discussion before implementation
Price Adjustment Policy – Mid-Project Changes
If a client requests a major shift in branding direction after work has begun, an adjustment fee will apply based on the scope of changes.
Price Adjustment Breakdown
✔ Minor Adjustments (Small Edits or Refinements) – No additional fee if requested within the standard revision period.
✔ Moderate Adjustments (Reframing Messaging or Adjusting Branding Focus) – Additional 20% of original project cost due to extra research and restructuring.
✔ Major Adjustments (Complete Overhaul or New Branding Direction) –
Additional 50% of original project cost due to extensive revisions, new strategy development, and extended timeline.
Client Notification & Approval Process
✔ Clients will be notified immediately if their requested changes require a price adjustment.
✔ A formal approval process ensures transparency before additional work begins.
✔ Adjustments will be clearly outlined in an updated service agreement before proceeding.
Policy Adjustments & Revision Guidelines – Ensuring
Clarity & Fairness
I am committed to delivering high-quality, personalized branding services designed to elevate your professional presence. Below are the structured guidelines to ensure transparency, alignment, and efficiency throughout our collaboration.
Revisions & Adjustments – Crafting Your Perfect Brand Presence
Every project is customized to reflect your unique identity and goals. To maintain efficiency while ensuring your satisfaction, here’s how revisions and adjustments are handled:
✔ Standard Revision Allowance: Each package includes two rounds of revisions to refine and perfect deliverables.
✔ Additional Revision Requests: Beyond the included revisions, adjustments may incur an additional fee based on complexity.
✔ Revision Timeframe: Revisions must be requested within 5 business days of receiving the draft to ensure timely adjustments.
✔ Scope of Revisions: Edits are focused on clarity, tone, structure, and optimization—requests beyond the initial scope may require a formal service upgrade.
My goal is to ensure that your branding materials authentically represent your vision while maintaining efficiency in the creative process.
Policy for Mid-Project Adjustments – Flexibility Within Structure
I understand that branding needs evolve. If adjustments are required after a project has
begun, here’s how we navigate changes:
✔ Minor Adjustments (Textual Tweaks & Refinements): Small refinements within the agreed framework are accommodated within standard revision rounds.
✔ Major Adjustments (New Content, Structural Changes, or Direction Shifts): If substantial changes are requested, an
additional service fee may be required based on the level of modification.
✔Timeline Adjustments: If a project shift impacts deadlines, a revised completion schedule will be communicated transparently.
Clear communication ensures expectations remain aligned, allowing for adjustments while maintaining workflow efficiency.
Expedited & Rush Services – Prioritizing Urgent Needs
If an expedited timeline is required, rush services can be accommodated under the
following terms:
✔ Rush Fee Structure: Projects requiring turnaround within 48–72 hours
will incur a rush fee, calculated based on urgency and scope.
✔ Availability & Scheduling: Rush services are subject to availability to maintain quality
and efficiency.
✔ Pre-Approval Requirement: Rush requests must be confirmed before proceeding to ensure realistic expectations. Urgency should never compromise quality—rush services are structured to uphold excellence while meeting tight timelines.
Cancellation & Refund Policy – Protecting Time & Commitment
✔ Deposits Are Non-Refundable: All projects require a 50% deposit, securing dedicated time and resources.
✔ Full Payment Prior to Final Delivery: The remaining balance must be paid before completed assets are released.
✔ Client-Initiated Cancellation: If a project is canceled after work has begun, no refunds will be issued,
but clients may receive a partial service credit applicable toward future work.
✔ Project Pauses: If a client needs to pause a project, services may be rescheduled within 30 days, provided availability allows.
Commitment to collaboration ensures structured efficiency while maintaining
fairness in unforeseen circumstances.
Communication & Expectations – Streamlining the Process for Success
✔ Response Time: All communications are addressed within 24–48 hours to ensure smooth collaboration.
✔ Preferred Channels: Direct inquiries and revisions should be submitted via email or scheduled consultation.
✔ Respect for Workflow: Last-minute, frequent adjustments outside agreed terms may require a formal scope reassessment.
Thoughtful, structured communication ensures a seamless, positive experience for both parties.This policy ensures clarity, fairness, and efficiency while reinforcing my commitment to delivering high-quality branding solutions. Let’s work together to create a digital presence that reflects your leadership and expertise!